Support
Need help with Copycat? Email the team, or read the short answers below.
Email us
Write to us at hello@copycat.cash.
It helps if you include:
- The email address you sign in with.
- Your phone model and the Copycat app version, if you know it.
- What you did and what you saw.
- A screenshot, if you have one.
Signing in
Open the app and tap Continue with email or Continue with Google. With email, we send you a six-digit code. Enter it in the app to sign in.
If the code does not arrive, check your spam folder and tap Resend code. Codes expire, so if one stops working, ask for a new one.
On a new phone, sign in the same way as before, with the same email address or Google account. You get back the same account and wallet.
Your wallet
When you sign up, a wallet is created for you through Privy. You do not need another crypto wallet, and there is no seed phrase to write down.
Privy secures your wallet's keys. Copycat never holds your keys.
Deposits and withdrawals
To add money, tap Deposit on your Profile, choose Crypto, then pick a network. The app shows your wallet address on that network and the token that adds to your cash balance there.
To withdraw, tap Withdraw on your Profile and choose Crypto wallet. Pick a network, paste or scan the address you are sending to, and enter the amount. The app shows the network fee before you confirm.
Card payments and bank transfers are not available.
If a deposit or withdrawal does not show up, email us with the network, the amount and when you sent it.
Copying a trader
Open a trader's profile and tap Copy this trader. Set your allocation, which is the amount you put toward copying them. Then choose Automatic to copy every trade, or Manual to approve each trade yourself.
Copying starts with the trader's next trade. Positions they already hold are not copied.
When you stop copying, your open copied positions stay open and you can still sell them. New trades from that trader are no longer copied, and the unused part of your allocation goes back to your available balance.
Subscriptions and free trials
Some traders share their trades openly, and anyone can view and copy them for free. Others charge a monthly price that they set. Subscribing lets you see their live positions and copy them.
You pay from your Copycat wallet, and the subscription renews every month until you unsubscribe.
Some traders offer a free trial. Nothing is charged when it starts, and the app shows the date of the first charge. Have enough in your wallet by that date to keep access.
To unsubscribe, use My Subscriptions on your Profile or open the trader's profile. Cancelling a free trial ends it right away, and nothing is charged. Cancelling a paid subscription keeps your access until the end of the period you paid for.
Deleting your account
In the app, open your Profile, tap the Settings gear, then tap Delete account. An account that still holds money cannot be deleted, so stop copying, sell your open positions and withdraw your money first.
Without the app, email us from the address you sign in with and ask us to delete your account.
Reporting a bug
In the app, open your Profile, tap Settings, then tap Send feedback under Support. Add a title, the details and up to three screenshots. The app adds your app version and your phone's system version for you.
You can also email us. The list under Email us says what to include.
Reporting a security issue
If you find a security problem in Copycat, email hello@copycat.cash with what you found and the steps to see it. Please do not share it publicly while we look into it.